Complaints Policy

We work hard to provide a great private dental service to our patients and we hope you are always delighted with the dental care you receive from Harwood Dental Care. We welcome constructive feedback, whether good or bad and are always looking for ways to improve, so please let us know what you think of our service. You can do this by:

• Speaking to us in person. Please call 01204 304568
• Filling in a feedback form at reception
• Downloading our feedback form
• Emailing us at info@harwooddentalcare.co.uk
• Writing to us at Harwood Dental Care, 21 Longsight, Bolton BL2 3HS

As a private dental patient, if you have a complaint and, having taken the steps above, are not satisfied with our response, you can take things further by contacting the Dental Complaints Service. Their website can be found at www.dcs.gdc-uk.org. Alternatively, they can be contacted by phone on 08456 120 540, by email at info@dentalcomplaints.org.uk or by post at Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA.

All our dentist’s details can be checked on the General Dental Council website by clicking on http://www.gdc-uk.org.